Banyan Tree Phuket
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Rýchle fakty
Registrácia od: | 15:00 |
|---|---|
Odubytovanie pred: | 12:00 |
Spoločenské zvieratá | Domáce zvieratá nie sú povolené. |
Vybavenie
Wi-Fi
Parkovanie
Klimatizácia
Kyvadlová doprava na letisko
Bazén
Fitness centrum
Viac o hoteli Banyan Tree Phuket
Banyan Tree Phuket
Ubytovacie zariadenie Banyan Tree Phuket na pobreží Andamanského mora ponúka luxusné ubytovanie v trópoch, vynikajúce ocenené možnosti stravovania a kompletné wellness služby. Priestranné vily majú vonkajšie vírivé bazény zasadené do okolitej...
Hodnotenia z 
Cestujúci s rodinou
Dátum hodnotenia: 30. 8. 2026
Dátum pobytu: 8/2026
An Exceptional Stay – Truly Outstanding Service
We had a wonderful stay at Banyan Tree Phuket. Everything was excellent from the moment we arrived until check-out.
The hotel is beautiful, peaceful, very clean, and maintained to a very high standard. The rooms, facilities, pools, and surroundings were all exceptional.
What impressed us most was the service. Every member of the staff was kind, professional, helpful, and always ready to assist us with a smile. We truly felt welcomed and well taken care of throughout our stay.
We also really appreciated the flexibility and kindness of the hotel in allowing us a complimentary late check-out until 3:00 PM on our final day. It made our last day much more comfortable and relaxing.
The breakfast was excellent, the atmosphere was peaceful, and the overall experience was of a very high level.
A big thank you to the entire Banyan Tree Phuket team for making our family stay so special and memorable. We would definitely love to return and highly recommend this hotel to anyone visiting Phuket.
The hotel is beautiful, peaceful, very clean, and maintained to a very high standard. The rooms, facilities, pools, and surroundings were all exceptional.
What impressed us most was the service. Every member of the staff was kind, professional, helpful, and always ready to assist us with a smile. We truly felt welcomed and well taken care of throughout our stay.
We also really appreciated the flexibility and kindness of the hotel in allowing us a complimentary late check-out until 3:00 PM on our final day. It made our last day much more comfortable and relaxing.
The breakfast was excellent, the atmosphere was peaceful, and the overall experience was of a very high level.
A big thank you to the entire Banyan Tree Phuket team for making our family stay so special and memorable. We would definitely love to return and highly recommend this hotel to anyone visiting Phuket.
Reakcia hotela
Dátum hodnotenia: 30. 8. 2026
Dear Khun Venture57179039362,
Thank you very much for taking the time to share such a wonderful and detailed review of Banyan Tree Phuket. We are truly delighted to hear that you and your family had an exceptional stay with us and enjoyed everything from the beautiful surroundings and facilities to our breakfast and peaceful atmosphere.
It is especially heartwarming to know that our team made you feel genuinely welcomed, cared for, and well looked after throughout your stay. Your kind recognition of our colleagues’ warmth, professionalism, and attentiveness means a great deal to all of us.
We are also pleased that the complimentary late check-out helped make your final day more comfortable and relaxing. It was our pleasure to help make your family holiday a memorable one.
Thank you once again for your generous recommendation and for choosing Banyan Tree Phuket. We look forward to the pleasure of welcoming you and your family back for another exceptional stay in the future.
Warm regards,
Banyan Tree Phuket
Thank you very much for taking the time to share such a wonderful and detailed review of Banyan Tree Phuket. We are truly delighted to hear that you and your family had an exceptional stay with us and enjoyed everything from the beautiful surroundings and facilities to our breakfast and peaceful atmosphere.
It is especially heartwarming to know that our team made you feel genuinely welcomed, cared for, and well looked after throughout your stay. Your kind recognition of our colleagues’ warmth, professionalism, and attentiveness means a great deal to all of us.
We are also pleased that the complimentary late check-out helped make your final day more comfortable and relaxing. It was our pleasure to help make your family holiday a memorable one.
Thank you once again for your generous recommendation and for choosing Banyan Tree Phuket. We look forward to the pleasure of welcoming you and your family back for another exceptional stay in the future.
Warm regards,
Banyan Tree Phuket
Cestujúci s rodinou
Dátum hodnotenia: 5. 9. 2026
Dátum pobytu: 9/2026
Poor service
Is there actually anyone working in the reservation department?
I called the hotel four times regarding my reservation, and every single time the operator or front office team transferred my call to the reservation department. However, I was left waiting for a very long time without anyone answering the call.
It is extremely frustrating to keep calling, being transferred, and then waiting endlessly without being able to speak to anyone from the reservation team.
I understand that hotels can be busy, but this level of communication is simply not acceptable. If a guest is trying to make or manage a reservation, there should at least be someone available to answer the reservation line or provide proper assistance.
I hope the hotel management takes this seriously and improves the communication between the front office and reservation team. Good customer service should start from the very first interaction, even before a guest arrives at the hotel.
I called the hotel four times regarding my reservation, and every single time the operator or front office team transferred my call to the reservation department. However, I was left waiting for a very long time without anyone answering the call.
It is extremely frustrating to keep calling, being transferred, and then waiting endlessly without being able to speak to anyone from the reservation team.
I understand that hotels can be busy, but this level of communication is simply not acceptable. If a guest is trying to make or manage a reservation, there should at least be someone available to answer the reservation line or provide proper assistance.
I hope the hotel management takes this seriously and improves the communication between the front office and reservation team. Good customer service should start from the very first interaction, even before a guest arrives at the hotel.
Samostatne cestujúci
Dátum hodnotenia: 4. 9. 2026
Dátum pobytu: 9/2026
Relaxing Experience with Attentive Service
The staff were very patient, attentive, and professional throughout the experience. They paid close attention to my preferences, and the pressure was just right, making the treatment very comfortable and relaxing. I especially appreciated their attention to detail and thoughtful service.
One area that could be improved is the soundproofing between the treatment rooms. Sounds from staff preparing the neighboring rooms could be heard quite clearly at times, which slightly affected the otherwise peaceful atmosphere. Better sound insulation would make the overall spa experience even more relaxing and enjoyable.
One area that could be improved is the soundproofing between the treatment rooms. Sounds from staff preparing the neighboring rooms could be heard quite clearly at times, which slightly affected the otherwise peaceful atmosphere. Better sound insulation would make the overall spa experience even more relaxing and enjoyable.
Reakcia hotela
Dátum hodnotenia: 4. 9. 2026
Dear Khun 779yz,
Thank you very much for taking the time to share your thoughtful feedback with us. We are delighted to hear that you enjoyed a relaxing experience and appreciated the patience, attentiveness, professionalism, and attention to detail of our team. It is wonderful to know that the treatment pressure was just right and that our service helped create a comfortable and enjoyable experience for you.
We also sincerely appreciate your constructive feedback regarding the soundproofing between the treatment rooms. We understand how important a peaceful and quiet environment is for a truly relaxing spa experience, and we will share your comments with the relevant team for further consideration and improvement.
Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back to Banyan Tree Phuket for another serene and rejuvenating experience.
Warm regards,
Banyan Tree Phuket
Thank you very much for taking the time to share your thoughtful feedback with us. We are delighted to hear that you enjoyed a relaxing experience and appreciated the patience, attentiveness, professionalism, and attention to detail of our team. It is wonderful to know that the treatment pressure was just right and that our service helped create a comfortable and enjoyable experience for you.
We also sincerely appreciate your constructive feedback regarding the soundproofing between the treatment rooms. We understand how important a peaceful and quiet environment is for a truly relaxing spa experience, and we will share your comments with the relevant team for further consideration and improvement.
Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back to Banyan Tree Phuket for another serene and rejuvenating experience.
Warm regards,
Banyan Tree Phuket
Cestujúci s rodinou
Dátum hodnotenia: 30. 8. 2026
Dátum pobytu: 8/2026
Banyan Tree spa
Amazing experience as always. Guitar was my therapist for a massage and she offered a 5 star experience. First time back to The Banyan Tree in over 10 years and still the same tranquil spa with very experienced therapists.
Reakcia hotela
Dátum hodnotenia: 4. 9. 2026
Dear Khun louisemN1693UY,
Thank you very much for sharing your wonderful feedback with us.
We are delighted to hear that you had an amazing experience at Banyan Tree Spa and that Khun Guitar provided you with a five-star massage experience. It is especially heartwarming to know that, after more than 10 years, you found the same tranquil atmosphere and experienced therapists that made your previous visits memorable.
We truly appreciate your continued trust and look forward to welcoming you back again soon.
Warm regards,
Banyan Tree Phuket
Thank you very much for sharing your wonderful feedback with us.
We are delighted to hear that you had an amazing experience at Banyan Tree Spa and that Khun Guitar provided you with a five-star massage experience. It is especially heartwarming to know that, after more than 10 years, you found the same tranquil atmosphere and experienced therapists that made your previous visits memorable.
We truly appreciate your continued trust and look forward to welcoming you back again soon.
Warm regards,
Banyan Tree Phuket
Cestujúci s rodinou
Dátum hodnotenia: 29. 8. 2026
Dátum pobytu: 8/2026
Double pool villas at banyan tress are a must stay.
Amazing resort, best part was staff, warm and full hospitable, we stayed at double pool villa 918 and our host Jason along with his colleague Best were a delight.
They took care of all my families needs, which I must say were quite a much.
They took care of all my families needs, which I must say were quite a much.
Reakcia hotela
Dátum hodnotenia: 30. 8. 2026
Dear Khun Adventurerer786648,
Thank you very much for sharing your wonderful review of Banyan Tree Phuket. We are delighted to hear that you enjoyed your stay in our DoublePool Villa and found the resort to be an amazing experience.
It is especially heartwarming to know that Khun Jason and Khun Best took such wonderful care of you and your family throughout your stay. We will be sure to share your kind compliments with them. Knowing that they were able to attend to your family’s needs with warmth and genuine hospitality means a great deal to us.
Thank you for recommending our DoublePool Villas and for choosing Banyan Tree Phuket. We look forward to welcoming you and your family back for another memorable stay.
Warm regards,
Banyan Tree Phuket
Thank you very much for sharing your wonderful review of Banyan Tree Phuket. We are delighted to hear that you enjoyed your stay in our DoublePool Villa and found the resort to be an amazing experience.
It is especially heartwarming to know that Khun Jason and Khun Best took such wonderful care of you and your family throughout your stay. We will be sure to share your kind compliments with them. Knowing that they were able to attend to your family’s needs with warmth and genuine hospitality means a great deal to us.
Thank you for recommending our DoublePool Villas and for choosing Banyan Tree Phuket. We look forward to welcoming you and your family back for another memorable stay.
Warm regards,
Banyan Tree Phuket
Vynikajúca poloha
33/27 Moo 4, Srisoonthorn Road, Cherngtalay, Amphur Talang, Phuket, Choeng Thale, Phuket, 83110, Thajsko|17,44 km od centra mesta
Príchod a odchod
Registrácia od:
15:00
Odubytovanie pred:
12:00
Dobré vedieť
Domáce zvieratá nie sú povolené.
It is prohibited to bring durian to the hotel.
Informácie o pridaní prísteliek vám poskytne priamo hotel.
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