Rumer Hof
+ 55
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Rýchle fakty
Registrácia od: | 15:00 |
|---|---|
Odubytovanie pred: | 11:00 |
Raňajky | Raňajky k dispozícii |
Spoločenské zvieratá | Domáce zvieratá sú povolené za príplatok. |
Deti | Deti sú v tomto hoteli vítané |
Vybavenie
Wi-Fi
Parkovanie
Klimatizácia
Fitness centrum
Kúpele
Reštaurácia
Viac o hoteli Rumer Hof
Rumer Hof
The Rumer Hof is a 4-star hotel situated 1 km away from Rum's centre, and 5 km each from Innsbruck and Hall in Tirol. The restaurant serves traditional Tyrolean cuisine and international dishes.
Hodnotenia z 
Anonymný cestovateľ
Dátum hodnotenia: 26. 2. 2026
Dátum pobytu: 12/2025
The room was lovely and cosy. Very powerful shower! The hotel is in an excellent location for public transport. 2 minute walk to the train station and you are in Innsbruck main town centre in 6 minutes! Would definitely recommend this hotel and would stay again in the future.
Pár
Dátum hodnotenia: 11. 7. 2026
Dátum pobytu: 7/2026
Avoid
We are extremely disappointed with our stay at this hotel.
We booked and paid for an air-conditioned room over three months in advance, expecting to receive exactly what we had reserved. However, when we arrived after a 6-hour drive, we were told that all the air-conditioned rooms had been taken and were given a different room instead. This is completely unacceptable, especially considering we had already paid a premium for the room we booked.
The outside temperature was over 31°C, making the room very uncomfortable. When we raised the issue, the receptionist was unhelpful, showed very poor customer service, and simply told us there was nothing they could do. There was no supervisor available and no genuine effort was made to resolve the situation or offer any alternative.
To make matters worse, the hotel’s website advertises “fast Wi-Fi,” but the internet connection was so poor that we could barely browse the web.
Overall, this experience felt misleading and unprofessional. If the hotel cannot honour confirmed bookings made months in advance, it should not advertise rooms that it cannot guarantee. Based on our experience, I would not recommend staying here and would advise others to look elsewhere.
We booked and paid for an air-conditioned room over three months in advance, expecting to receive exactly what we had reserved. However, when we arrived after a 6-hour drive, we were told that all the air-conditioned rooms had been taken and were given a different room instead. This is completely unacceptable, especially considering we had already paid a premium for the room we booked.
The outside temperature was over 31°C, making the room very uncomfortable. When we raised the issue, the receptionist was unhelpful, showed very poor customer service, and simply told us there was nothing they could do. There was no supervisor available and no genuine effort was made to resolve the situation or offer any alternative.
To make matters worse, the hotel’s website advertises “fast Wi-Fi,” but the internet connection was so poor that we could barely browse the web.
Overall, this experience felt misleading and unprofessional. If the hotel cannot honour confirmed bookings made months in advance, it should not advertise rooms that it cannot guarantee. Based on our experience, I would not recommend staying here and would advise others to look elsewhere.
Anonymný cestovateľ
Dátum hodnotenia: 22. 12. 2025
Dátum pobytu: 12/2025
Very clean, friendly staff, comfortable bed with amenities we needed and super
Easy access to the tram and to the city - would
Stay again here !
Easy access to the tram and to the city - would
Stay again here !
Pár
Dátum hodnotenia: 21. 8. 2025
Dátum pobytu: 8/2025
So noisy
Read the negative reviews and then decide carefully whether you want to stay at this hotel. Nice, friendly staff but they run the hotel in their own way. The rooms are very hot and the fact that there is no AC makes it impossible to sleep at night.
Reakcia hotela
Dátum hodnotenia: 23. 10. 2025
Dear Guest,
thank you for sharing your feedback. We are glad that you found our staff friendly and welcoming. We are sorry to hear that the temperature in your room made your stay uncomfortable. Please note that our Business room category is equipped with air conditioning, which helps ensure a more pleasant stay, especially during hot days. We appreciate your comments and hope to have the opportunity to welcome you again, providing a room better suited to your needs.
Best regards,
Your Rumer Hof Team
thank you for sharing your feedback. We are glad that you found our staff friendly and welcoming. We are sorry to hear that the temperature in your room made your stay uncomfortable. Please note that our Business room category is equipped with air conditioning, which helps ensure a more pleasant stay, especially during hot days. We appreciate your comments and hope to have the opportunity to welcome you again, providing a room better suited to your needs.
Best regards,
Your Rumer Hof Team
Iný
Dátum hodnotenia: 16. 8. 2025
Dátum pobytu: 8/2025
Unwelcoming reception
When we arrived, we were barely greeted with a simple “hello.” As soon as we mentioned that we were checking in, the lady at the front desk immediately said in a rather rude tone: “The room is only ready at 3 PM.” We explained that we had booked an early check-in. She then checked the system, handed us the key, and again in the same unfriendly manner said: “Here, go and see if the room is ready, I don’t know.”
Overall, it was not a pleasant experience as we felt spoken to in an unkind and dismissive way. The room itself was nice, but the service at reception left a lot to be desired.
Overall, it was not a pleasant experience as we felt spoken to in an unkind and dismissive way. The room itself was nice, but the service at reception left a lot to be desired.
Reakcia hotela
Dátum hodnotenia: 23. 10. 2025
Dear valued guest,
thank you for taking the time to share your feedback. We are very sorry to hear about your experience at check-in and sincerely apologize for the unfriendly manner you encountered. This is certainly not the level of service we aim to provide, and we truly regret that it left a negative impression. We are glad to hear that you found your room nice, and we hope that on a future visit we can provide you with the warm, welcoming reception that all our guests deserve. Your feedback will be shared with our team to ensure improvements are made.
Best regards,
Your Rumer Hof Team
thank you for taking the time to share your feedback. We are very sorry to hear about your experience at check-in and sincerely apologize for the unfriendly manner you encountered. This is certainly not the level of service we aim to provide, and we truly regret that it left a negative impression. We are glad to hear that you found your room nice, and we hope that on a future visit we can provide you with the warm, welcoming reception that all our guests deserve. Your feedback will be shared with our team to ensure improvements are made.
Best regards,
Your Rumer Hof Team
Miesto
Bundesstraße 11, Rum, 6063, Rakúsko|0,61 km od centra mesta
Príchod a odchod
Registrácia od:
15:00
Odubytovanie pred:
11:00
Dobré vedieť
Deti sú v tomto hoteli vítané
Informácie o pridaní prísteliek vám poskytne priamo hotel.
2 a menej rokov
15 € za osobu a noc
Domáce zvieratá sú povolené za príplatok.
Raňajky k dispozícii
Cena raňajok
25 € na osobu
Čas raňajok
06:00 až 10:30 od pondelok do piatok, 07:00 až 10:30 od sobota do nedeľa
If you expect to arrive after 21:00, please inform Rumer Hof in advance. You will then receive a code for the key box at the entrance. Please note that in order to be refunded, the taxi bill has to include the point of departure (Innsbruck Main Train Station or Innsbruck Airport). Please note that the restaurant is closed on Sundays, therefore warm food options will only be available Monday to Saturday, from 11:00 - 14:00 and from 18:00 - 21:00.
Tento hotel prijíma tieto spôsoby platby:
Cash
Rumer Hof: Najčastejšie otázky
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