Hotel Hoffmann
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Rýchle fakty
Registrácia od: | 12:00 |
|---|---|
Odubytovanie pred: | 11:00 |
Raňajky | Raňajky k dispozícii |
Spoločenské zvieratá | Domáce zvieratá sú povolené bez poplatku. |
Deti | Deti sú v tomto hoteli vítané |
Vybavenie
Wi-Fi
Reštaurácia
Nefajčiarsky
Práčovňa
Dovolené domáce zvieratá
Bar
Viac o hoteli Hotel Hoffmann
Hotel Hoffmann
This family-run hotel is in a quiet side street, between Essen Main Station and the exhibition centre. It offers a daily buffet breakfast and good public transport connections.
Hodnotenia z 
Obchodný cestujúci
Dátum hodnotenia: 22. 2. 2024
Dátum pobytu: 2/2024
A very pleasant overnight stay close to the trade fair!
The location to the trade fair and the city center was perfect.
I had a parking space in the immediate vicinity.
The breakfast left nothing to be desired.
The owners of the hotel are super nice.
We'll definitely see each other again next year.
Thank you for the pleasant stay.
I had a parking space in the immediate vicinity.
The breakfast left nothing to be desired.
The owners of the hotel are super nice.
We'll definitely see each other again next year.
Thank you for the pleasant stay.
Pár
Dátum hodnotenia: 19. 6. 2022
Dátum pobytu: 6/2022
Horrible service and people approach
Customer Service:
We have arrived at around 6.15 pm after long drive in full heat and were incredibly tired. To get inside you need to ring a bell and owner (probably) who lives on 1st floor opens the door. There is not any official reception area. When made the stairs guy only looked outside of the door gave us straight keys and was waving and showing with his hands go up on 2nd floor and repeated go, go. I was trying to ask some information regarding check in, payment and breakfast, but he continued to say all tomorrow and no problem, your room is on 2nd floor. There was some tv backgroud noise so I guess there was some important tv show. After a short rest app 1 hour we went down to collect our stuff from the car. At that moment I have seen 2 A4 papers attached to the wall on 1st floor in German and English saying that on Tuesday an Friday parking square cannot be utilized after 18.30 due to next day market. When we arrived due to speed of check-in and being constantly sent in our room we even didn't have a chance to notice it! And the owner didn't tell us anything or in any other manner indicated those papers. When we went downstairs our car was already removed. I run back to the guy asking for help (it was 7.15 pm) and guy told me nothing to do and car can be collected only next morning. I am pregnant 7.5 month with huge belly and all our staff in the car. So I've asked guy several times to give me a phone number for the service to call. He refused and called 2 times in German (neither me not my husband speak a word in German) somewhere himself, those were very short calls and he said nothing to do now and only tomorrow. I have insisted to get phone numbers from him to try directly, but he only laughed at my face saying all tomorrow and nothing to do. For us it was a huge problem, if I exclude all our luggage in the car and dog bowls and food, we came to Germany for a grill competition and had to go next day early morning to contest area with all our stuff being in car obviously. I went outside to explain situation to my husband and we were completely shocked, luckily there was a guy in the street who spoke English and saw our car to be moved away. He helped us calling police in German and explaining situation, he got for us all contacts for the company who removed our car and helped us to call there. They were so nice to wait for us and permitt to go and pick up car immediately. It all really happened in app 1 hour time. They told us that fine is 335 EUR. We went to hotel to ask them to help us call taxi and also call car removing service and try to explain we were not able to understand note on the parking place as it was only in German and hotel didn't inform us. Guy laughed in the face of my husband saying it's not his fault, problem and fine was ok, as it both for police and removing car and refused to help. Considering overall situation we were completely shocked. They have those markets twice a week, clearly they saw we can speak 0 German, we arrived at 6.15, we couldn't notice their print paper on wall as when we made stairs he was waiting for us with keys sending in room and getting all our attention immediately. We admit it's our fault and not excuse we park where we shouldn't, but obviously we expected either some help from them (which we got 0) or at least some discount , which they also refused in an very arrogant manner.
Breakfast:
I still do not know if they do it or not. When booking we saw complements for breakfast, but we didn't got any information and there was no indication where breakfast could even be served, timing etc...
Room:
Overall room was quite clean and bathroom is new. However ventilation in bathroom was not working properly. You cannot start it manually and it was not always staring automatically, sometimes yes, sometimes no.
There is no clima or ventilator in room. And it was more than 30 C in those 2 nights we stayed there. So we had to sleep with open windows and I was badly bitten by some bugs (photo attached). I had bad rash on my both arms, legs and chest and face((( Lining was washed, but very old with already black stains (looked like someone's legs) which are not getting washed anymore (not nice to see). And some other small things like in room for 2 they put 1 glass on the table for watter etc...
Check-out:
Check-out is at 11.00. Around 10.00 we started to put our things slowly in the car. We had quite a lot of things due this trip was part of bigger trip and our dog staff. Being on the 2nd floor with no elevator we had to go up and down, considering I was not lifting anything heavy. The owner got very nervous and afraid and started to tell me you have to pay. Again terrible communication, not polite at all. So I had to answer in same manner we are not checking our yet.
We have arrived at around 6.15 pm after long drive in full heat and were incredibly tired. To get inside you need to ring a bell and owner (probably) who lives on 1st floor opens the door. There is not any official reception area. When made the stairs guy only looked outside of the door gave us straight keys and was waving and showing with his hands go up on 2nd floor and repeated go, go. I was trying to ask some information regarding check in, payment and breakfast, but he continued to say all tomorrow and no problem, your room is on 2nd floor. There was some tv backgroud noise so I guess there was some important tv show. After a short rest app 1 hour we went down to collect our stuff from the car. At that moment I have seen 2 A4 papers attached to the wall on 1st floor in German and English saying that on Tuesday an Friday parking square cannot be utilized after 18.30 due to next day market. When we arrived due to speed of check-in and being constantly sent in our room we even didn't have a chance to notice it! And the owner didn't tell us anything or in any other manner indicated those papers. When we went downstairs our car was already removed. I run back to the guy asking for help (it was 7.15 pm) and guy told me nothing to do and car can be collected only next morning. I am pregnant 7.5 month with huge belly and all our staff in the car. So I've asked guy several times to give me a phone number for the service to call. He refused and called 2 times in German (neither me not my husband speak a word in German) somewhere himself, those were very short calls and he said nothing to do now and only tomorrow. I have insisted to get phone numbers from him to try directly, but he only laughed at my face saying all tomorrow and nothing to do. For us it was a huge problem, if I exclude all our luggage in the car and dog bowls and food, we came to Germany for a grill competition and had to go next day early morning to contest area with all our stuff being in car obviously. I went outside to explain situation to my husband and we were completely shocked, luckily there was a guy in the street who spoke English and saw our car to be moved away. He helped us calling police in German and explaining situation, he got for us all contacts for the company who removed our car and helped us to call there. They were so nice to wait for us and permitt to go and pick up car immediately. It all really happened in app 1 hour time. They told us that fine is 335 EUR. We went to hotel to ask them to help us call taxi and also call car removing service and try to explain we were not able to understand note on the parking place as it was only in German and hotel didn't inform us. Guy laughed in the face of my husband saying it's not his fault, problem and fine was ok, as it both for police and removing car and refused to help. Considering overall situation we were completely shocked. They have those markets twice a week, clearly they saw we can speak 0 German, we arrived at 6.15, we couldn't notice their print paper on wall as when we made stairs he was waiting for us with keys sending in room and getting all our attention immediately. We admit it's our fault and not excuse we park where we shouldn't, but obviously we expected either some help from them (which we got 0) or at least some discount , which they also refused in an very arrogant manner.
Breakfast:
I still do not know if they do it or not. When booking we saw complements for breakfast, but we didn't got any information and there was no indication where breakfast could even be served, timing etc...
Room:
Overall room was quite clean and bathroom is new. However ventilation in bathroom was not working properly. You cannot start it manually and it was not always staring automatically, sometimes yes, sometimes no.
There is no clima or ventilator in room. And it was more than 30 C in those 2 nights we stayed there. So we had to sleep with open windows and I was badly bitten by some bugs (photo attached). I had bad rash on my both arms, legs and chest and face((( Lining was washed, but very old with already black stains (looked like someone's legs) which are not getting washed anymore (not nice to see). And some other small things like in room for 2 they put 1 glass on the table for watter etc...
Check-out:
Check-out is at 11.00. Around 10.00 we started to put our things slowly in the car. We had quite a lot of things due this trip was part of bigger trip and our dog staff. Being on the 2nd floor with no elevator we had to go up and down, considering I was not lifting anything heavy. The owner got very nervous and afraid and started to tell me you have to pay. Again terrible communication, not polite at all. So I had to answer in same manner we are not checking our yet.
Cestujúci s rodinou
IE
Dátum hodnotenia: 3. 3. 2016
Dátum pobytu: 3/2016
lovely place to stay.
I stayed here with my brother in law when attending a 2 day appointment in Essen University hospital. from the minuet we arrived both Piotor and his wife made us feel extremely comfortable. they are so friendly and attentive. the twin room which we had was v clean and comfortable, and the extra bedding supplied was v comfortable. the breakfast was beautiful and fresh. you really couldn't ask for much more. if I was going to Essen again I would defiantly stay here.
Samostatne cestujúci
UK
Dátum hodnotenia: 21. 10. 2014
Dátum pobytu: 10/2014
Great budget hotel
Stayed one night while visiting an exhibition at the Messe nearby. It's basic but clean, comfortable and in my experience quiet, with a great shower and excellent breakfast.
The owners were very friendly and I was able to check in a little later than normal. They also spoke English which helped!
There is no lift which may be a problem for some but not for me as I was only there one night with one small bag. The location was excellent - halfway between the town centre and the Messe and a short walk from both. Nice, trendyish area with nice looking bars and restaurants, and very close to the metro stop.
My wifi worked fine. For a basic hotel I have no complaints. Not as cheap as you might expect but it was a popular time to go so that may have affected it.
The owners were very friendly and I was able to check in a little later than normal. They also spoke English which helped!
There is no lift which may be a problem for some but not for me as I was only there one night with one small bag. The location was excellent - halfway between the town centre and the Messe and a short walk from both. Nice, trendyish area with nice looking bars and restaurants, and very close to the metro stop.
My wifi worked fine. For a basic hotel I have no complaints. Not as cheap as you might expect but it was a popular time to go so that may have affected it.
Cestujúci v skupine
UK
Dátum hodnotenia: 23. 10. 2013
Dátum pobytu: 10/2013
Good value and friendly
We stayed at this small, family run hotel for 4 days and were very pleased with our choice. The facilities are basic but comfortable and very clean. The owners were extremely helpful, friendly, efficient and gave good advice. The hotel is close to a local shopping centre and just a short walk from an underground station where it's only 2 stops from the centre. It is also not far from the Messe exhibition centre.
Miesto
Hedwigstr. 5, Stadtbezirke II, Essen, 45130, Nemecko|2,78 km od centra mesta
Príchod a odchod
Registrácia od:
12:00
Odubytovanie pred:
11:00
Dobré vedieť
Deti sú v tomto hoteli vítané
Informácie o pridaní prísteliek vám poskytne priamo hotel.
Informácie o pridaní detskej postieľky vám poskytne priamo hotel.
Domáce zvieratá sú povolené bez poplatku.
Raňajky k dispozícii
Cena raňajok
10 € na osobu
Please note that the hotel is located on upper floors and there is no elevator.
Tento hotel prijíma tieto spôsoby platby:
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