Excelsior Opera
+ 145
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Rýchle fakty
Registrácia od: | 15:00 |
|---|---|
Odubytovanie pred: | 12:00 |
Spoločenské zvieratá | Domáce zvieratá sú povolené bez poplatku. |
Vybavenie
Wi-Fi
Klimatizácia
Recepcia non-stop
Reštaurácia
Nefajčiarsky
Práčovňa
Viac o hoteli Excelsior Opera
Excelsior Opera
Hotel Excelsior Opera sa nachádza len 400 metrov od Opery Garnier a ponúka denne raňajky formou bufetu a bezplatné Wi-Fi pripojenie na internet. Niektoré izby majú balkón s výhľadom na mesto.
Hodnotenia z 
Pár
Dátum hodnotenia: 21. 8. 2026
Dátum pobytu: 8/2026
An ideal hotel
An excellent hotel.
It is my second time and I highly recommend it. Between the location, the staff, the rooms, and the cleanliness, it is an ideal value for money for a stay in Paris
It is my second time and I highly recommend it. Between the location, the staff, the rooms, and the cleanliness, it is an ideal value for money for a stay in Paris
Reakcia hotela
Dátum hodnotenia: 26. 8. 2026
Bonjour DavidaS3919PN,
Quel plaisir de vous lire, et surtout de savoir que votre deuxième séjour parmi nous a été à la hauteur du premier !
Nous sommes ravis que vous ayez retrouvé tout ce qui fait l’expérience de l’Hôtel Excelsior Opéra : notre emplacement, l’accueil de notre équipe, le confort des chambres et la propreté de l’établissement.
Votre fidélité et votre recommandation sont particulièrement appréciées par toute notre équipe. Nous espérons avoir le plaisir de vous recevoir une troisième fois très prochainement !
Bien cordialement,
Fatma
Quel plaisir de vous lire, et surtout de savoir que votre deuxième séjour parmi nous a été à la hauteur du premier !
Nous sommes ravis que vous ayez retrouvé tout ce qui fait l’expérience de l’Hôtel Excelsior Opéra : notre emplacement, l’accueil de notre équipe, le confort des chambres et la propreté de l’établissement.
Votre fidélité et votre recommandation sont particulièrement appréciées par toute notre équipe. Nous espérons avoir le plaisir de vous recevoir une troisième fois très prochainement !
Bien cordialement,
Fatma
Pár
Dátum hodnotenia: 3. 9. 2026
Dátum pobytu: 8/2026
Extremely disappointing
€350 charged after checkout
After we checked out, Hôtel Excelsior Opéra charged €350 to my card for alleged damage to the mattress, which we completely dispute.
Despite repeatedly asking for clear evidence proving the damage occurred in our room during our stay, we were never provided with satisfactory documentation. We called them multiple times to ask about the charge, but they were very rude and did not give us the time of day, putting us on hold for a long time and repeatedly passing us from one person to another.
We tried several times to resolve this by email and phone, but emails went unanswered and calls were repeatedly redirected or ended without resolution.
Charging €350 after checkout without providing clear evidence or proper communication is unacceptable. We ultimately had to dispute the charge through our bank because they refused to refund it.
I strongly recommend future guests take photos of their room at check-in and check-out, as we should have done.
After we checked out, Hôtel Excelsior Opéra charged €350 to my card for alleged damage to the mattress, which we completely dispute.
Despite repeatedly asking for clear evidence proving the damage occurred in our room during our stay, we were never provided with satisfactory documentation. We called them multiple times to ask about the charge, but they were very rude and did not give us the time of day, putting us on hold for a long time and repeatedly passing us from one person to another.
We tried several times to resolve this by email and phone, but emails went unanswered and calls were repeatedly redirected or ended without resolution.
Charging €350 after checkout without providing clear evidence or proper communication is unacceptable. We ultimately had to dispute the charge through our bank because they refused to refund it.
I strongly recommend future guests take photos of their room at check-in and check-out, as we should have done.
Anonymný cestovateľ
Dátum hodnotenia: 2. 9. 2026
Dátum pobytu: 8/2026
Extremely disappointing
€350 charged after checkout
After we checked out, Hôtel Excelsior Opéra charged €350 to my card for alleged damage to the mattress and bedding, which we completely dispute.
Despite repeatedly asking for clear evidence proving the damage occurred in our room during our stay, we were never provided with satisfactory documentation.
We called them multiple times about the charge, but they were extremely rude and dismissive. We were put on hold for long periods, repeatedly passed from person to person, and never given any proper answers.
Charging €350 after checkout without providing clear evidence or proper communication is unacceptable. We ultimately had to dispute the charge through our bank because the hotel refused to refund it.
I strongly recommend future guests take photos of their room at check-in and check-out, as we unfortunately did not.
€350 charged after checkout
After we checked out, Hôtel Excelsior Opéra charged €350 to my card for alleged damage to the mattress and bedding, which we completely dispute.
Despite repeatedly asking for clear evidence proving the damage occurred in our room during our stay, we were never provided with satisfactory documentation.
We called them multiple times about the charge, but they were extremely rude and dismissive. We were put on hold for long periods, repeatedly passed from person to person, and never given any proper answers.
Charging €350 after checkout without providing clear evidence or proper communication is unacceptable. We ultimately had to dispute the charge through our bank because the hotel refused to refund it.
I strongly recommend future guests take photos of their room at check-in and check-out, as we unfortunately did not.
Samostatne cestujúci
Dátum hodnotenia: 20. 8. 2026
Dátum pobytu: 8/2026
Perfect stay!
A very clean hotel and very well located in the heart of Paris! The rooms are comfortable, the services offered are excellent (special mention for the air conditioning), and it is located right next to the subway!
We are very well welcomed, the staff is very smiling and warm!
I totally recommend this hotel!
We are very well welcomed, the staff is very smiling and warm!
I totally recommend this hotel!
Reakcia hotela
Dátum hodnotenia: 26. 8. 2026
Bonjour Stay21749653024,
Un grand merci pour ce très bel avis et pour votre recommandation ! Nous sommes ravis que vous ayez apprécié la propreté de l’hôtel, le confort de votre chambre ainsi que notre emplacement au cœur de Paris, à proximité immédiate du métro.
Nous sommes également très heureux que vous ayez particulièrement apprécié la climatisation et, surtout, l’accueil chaleureux de notre équipe. Vos compliments seront transmis à toute l’équipe, qui sera ravie de les lire.
Ce fut un plaisir de vous accueillir et nous espérons avoir le plaisir de vous revoir prochainement lors d’un prochain séjour parisien.
Bien cordialement,
Fatma
Un grand merci pour ce très bel avis et pour votre recommandation ! Nous sommes ravis que vous ayez apprécié la propreté de l’hôtel, le confort de votre chambre ainsi que notre emplacement au cœur de Paris, à proximité immédiate du métro.
Nous sommes également très heureux que vous ayez particulièrement apprécié la climatisation et, surtout, l’accueil chaleureux de notre équipe. Vos compliments seront transmis à toute l’équipe, qui sera ravie de les lire.
Ce fut un plaisir de vous accueillir et nous espérons avoir le plaisir de vous revoir prochainement lors d’un prochain séjour parisien.
Bien cordialement,
Fatma
Cestujúci s rodinou
Dátum hodnotenia: 20. 8. 2026
Dátum pobytu: 8/2026
Perfect
Thank you very much to Fatima and John, the rooms are clean, the service is great, the hotel is clean.
Reakcia hotela
Dátum hodnotenia: 20. 8. 2026
Dear NorthStar06085347264,
Thank you very much for your wonderful review! We are delighted to hear that you enjoyed the cleanliness of our rooms and hotel, as well as the quality of our service.
Jean Marc and I are especially grateful for your kind words. It was a pleasure welcoming you, and we hope to have the opportunity to welcome you back to Paris very soon!
Best regards,
Fatma
Thank you very much for your wonderful review! We are delighted to hear that you enjoyed the cleanliness of our rooms and hotel, as well as the quality of our service.
Jean Marc and I are especially grateful for your kind words. It was a pleasure welcoming you, and we hope to have the opportunity to welcome you back to Paris very soon!
Best regards,
Fatma
Vynikajúca poloha
5 Rue Lafayette, 9th arrondissement, Paríž, 75009, Francúzsko|1,44 km od centra mesta
Príchod a odchod
Registrácia od:
15:00
Odubytovanie pred:
12:00
Dobré vedieť
Domáce zvieratá sú povolené bez poplatku.
Informácie o pridaní prísteliek vám poskytne priamo hotel.
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